FAQs
General
- What is GamerSaloon.com?
- Is GamerSaloon.com Legal?
- How old do I have to be to become a GamerSaloon.com member?
- How Does GamerSaloon.com work?
- What video games does GamerSaloon.com support?
- What consoles does GamerSaloon.com support?
- What if I forgot my password?
- Can I have more than 1 account?
- How do I become sponsored by GamerSaloon.com?
- Why is my state not listed on the registration page?
Getting Started
- How do I sign up?
- How do I start competing on GamerSaloon.com?
- What type of internet connection do I need to play?
- What is the "My Saloon" Page?
- What is the user rating system?
- Does it cost anything to sign up to GamerSaloon.com? Are there any monthly charges that will go on my credit card?
- How much does it cost me to play?
Deposits
- How do I deposit money into my GamerSaloon.com account?
- I tried to deposit and the money came off my card but is not in my account?
- Does GamerSaloon.com accept pre-paid credit cards?
- When I try to deposit it just says "Session Timed Out" or just takes me back to the deposit screen. Why does this happen?
- I don't live in the U.S., can I still deposit?
- Why is my available balance less then my actual balance?
Withdrawals
- How do I withdraw money from my GamerSaloon.com account?
- How long does it take to receive my check or PayPal withdrawal?
- What is an Express Withdrawal and how much does it cost?
Setting Up A Match
- How do I find a player to challenge to a 1v1 tournament match?
- How do I challenge other users?
- How do I cancel a challenge?
Playing And Reporting A Match
- What are the rules for 1v1 matches?
- How do I post a result when my game is done?
- How does the site know who won?
- What if my opponent agrees to play a match on the site and does not show or then refuses to play?
- What happens if the game gets disconnected?
Disputes
- What happens in a Dispute?
- What if someone cheats during a game?
- What happens to my match if i prove someone was cheating?
- What are dispute fines?
Tournaments
- How do I Join a multiplayer tournament?
- How do I know my multiplayer tournament has started?
- Once the tournament has begun what do I do?
- I did not play my multiplayer tournament match and my opponent was moved on why is that?
Customer Service/Contact Info
Site Security
General
What is GamerSaloon.com?
GamerSaloon.com is the premiere online community for online video gamers to compete in head 2 head tournaments, multiplayer, and clan matches for real cash prizes.
Is GamerSaloon.com Legal?
Because the games that are being played for cash prizes are games of skill and not games of chance, it is legal. However, there are 9 states within the United States where the participation in skill-based video game tournaments for cash prizes is considered illegal. If you live in the following states, you may not play for cash prizes on GamerSaloon.com. Alaska, Arizona, Colorado, Delaware, Iowa, Maryland, North Dakota, Tennessee and Vermont.How old do I have to be to become a GamerSaloon.com member?
You must be 18 or older to become a GamerSaloon.com member.
How Does GamerSaloon.com work?
GamerSaloon.com works as a secured third party for online gamers to set up head 2 head tournaments. Once a tournament has been accepted by both members, money from both accounts is automatically deposited into our neutral account. After the online game has been played, the results have been reported and verified by each player, the winner's account will automatically be credited.
What video games does GamerSaloon.com support?
If you can play a head 2 head match online, then we support it. A list of all our available games can be found under choose a platform section on the homepage. We are also always open to suggestions. If you don't see a game that you want to play listed, simply contact us and we will add it for you.
What consoles does GamerSaloon.com support?
GamerSaloon.com supports the following consoles: PC, PS2, PS3, PSP, Xbox, Xbox 360, Nintendo Wii, and the Nintendo DS.
What if I forgot my password?
If you forget your password, click on this link to have it e-mailed to you. Send me my password.
Can I have more than 1 account?
NO. Our policy is, only one account per individual and billing address.
How do I become sponsored by GamerSaloon.com?
If you are interested in being sponsored by GamerSaloon.com, please send an email to sponsorships@GamerSaloon.com and we will contact you.
Why is my state not listed on the registration page?
Unfortunately GamerSaloon.com is not legal in every state. If you live in Alaska, Arizona, Colorado, Delaware, Iowa, Maryland, North Dakota, Tennessee and Vermont you may not play video games for cash prizes. Keep checking back with us, because as laws change, we will open up to new states.
Getting Started
How do I sign up?
To get in on the action, sign up by clicking here and completing the account registration form.
How do I start competing on GamerSaloon.com?
See our getting started page if you need help getting started on GamerSaloon.com.
What type of internet connection do I need to play?
We recommend that you have a broadband internet connection for your ultimate online console gaming experience.
What is the "My Saloon" Page?
The My Saloon Page is where you can view all of the action.
What is the user rating system?
The user rating system is one of the most important community tools used for determining other players' skills, experience, and reputation on the site. Your user rating is strictly determined on your feedback that your opponents give you. Make sure that you provide comments for your opponent after you have finished the match. See More on the rules page.
Does it cost anything to sign up to GamerSaloon.com? Are there any monthly charges that will go on my credit card?
GamerSaloon.com is 100% free to sign up and there are no monthly subscription charges.
How much does it cost me to play?
There is a 14% fee that will be automatically withdrawn from your account every time you play a match with a prize of greater than $7.00. Matches with a prize of $7.00 or less have a flat rate service fee of $1.00. The fee is called a GamerSaloon.com service fee. For example, a $25 tournament would cost you $28.50 to enter ($25 x 14% =$3.50). The winner would then receive $50.
Deposits
How do I deposit money into my GamerSaloon.com account?
You can either deposit money using your verified PayPal account, your credit or debit card, money order, and Echeck. We offer online payment through PayPal. You can deposit money through the cashier page. You can also make payments over the phone by calling (866) 934-2636. Or mail your money order along with a note of your name, address, phone number and GamerSaloon.com username to:
Beyond Gaming, LLC
24370 Northwestern Highway, Suite 150
Southfield, MI 48075
Gamersaloon.com will never charge your card without your consent for any reason.
*There is a $10 minimum on all deposits.
I tried to deposit and the money came off my card but is not in my account?
This usually occurs because the address for your GamerSaloon.com account does not match the billing address for your debit or credit card. Because of this, our bank has declined the card even though your bank approved the transaction and put the money on hold. This hold generally lasts 48-72 hours and when the hold is released the money will be put back on your card.
Does GamerSaloon.com accept pre-paid credit cards?
GamerSaloon.com does not accept most pre-paid cards. If you are looking for a pre-paid card that will work, GamerSaloon.com accepts Green Dot Visa or MasterCard. Go to www.greendotonline.com for more information.
When I try to deposit it just says "Session Timed Out" or just takes me back to the deposit screen. Why does this happen?
Unfortunately this happens to some of our customers because of their internet service providers. If this happens, just call 1-866-934-2636 and we can take your deposit over the phone.
I don't live in the U.S., can I still deposit?
We welcome members from all over the world to participate in our video game skill tournaments. All transactions for GamerSaloon.com are in U.S. dollars. PayPal, our primary payment processor, will automatically convert your deposit in U.S. dollars to your native currency, deducting the proper amount from your credit card or PayPal account. If you have any questions please contact customercare@GamerSaloon.com.
Why is my available balance less then my actual balance?
As soon as you send a challenge to another user those funds become unavailable to be used to compete in other tournaments. Once a challenge is sent you have two options. You can proceed with setting the tournament up and play or you can cancel the posted challenge. Sent challenges can be canceled in under Current Tournaments on the My Saloon page.
Withdrawals
How do I withdraw money from my GamerSaloon.com account?
GamerSaloon.com can write you a check or deposit money into your PayPal account. There is a there is a $3 Transaction Processing Fee on all Paypal withdrawals and a $10 Transaction Processing Fee on all Check withdrawals. To request a withdrawal use the form on the cashier page which is accessible from your My Saloon page or by clicking on your balance at the top of any page.
How long does it take to receive my check or PayPal withdrawal?
It takes 10 to 14 business days to process all regular withdrawals. If it has been longer than 14 business days, please contact customer support.
What is an Express Withdrawal and how much does it cost?
If you select an express withdrawal by PayPal you will receive your withdrawal on the next business day (Monday-Friday) and if you select an express withdrawal by check the check will be sent by regular mail on the next business day. There is an additional express withdrawal fee of $10 for standard members and $7 for premium members.
Setting Up A Match
How do I find a player to challenge to a 1v1 tournament match?
The first way to find a user to play is by joining a posted challenge under the Current Action section on the My Saloon page. This is a section where players can post an open challenge for a specific game, console, and amount. Once you click Join it will ask if you want to add your own set of rules. Whether you chose to or not you can then respond to their challenge which will send the player a message letting them know you have done so and that you are ready to play. All posted challenges in this section are challenges posted by members that are currently logged on to Gamersaloon.com.
The second way and what is considered the fastest and easiest way to find an opponent is by using the live chat which we call the Shoutbox. This is an area where players can interact with other players directly and is updated every time something is posted. If you are interested in setting up a 1v1 tournament match you would post in the Shoutbox asking if someone is interested in playing including the game and console you are looking to play and play on. Once you have someone to play you and your potential opponent can discuss any details regarding the match and proceed with setting up the challenge.
How do I challenge other users?
You can post an open challenge by scrolling to the bottom of the My Saloon page to the section that states Create a 1v1 Tournament. The posted match will be open to anyone to join.
You can also challenge other users specifically by clicking their Gamersaloon user name on the Online Now list, by clicking their user name in the Shoutbox, or by going to their player profile directly. A challenge option is posted at the top of everyone's player profile. At that point you will fill the form out which asks for the console, game, amount, and rules and send the challenge.
How do I cancel a challenge?
You can cancel any match that is in the process of being set up but not yet ready to be played under Current Tournaments on the My Saloon page. If the match is in the reporting stage you will not be able to cancel the match on your own. The only way we can cancel it prior to the two hours passing is if both players contact us and let us know that they both want the match voided.
Playing And Reporting A Match
What are the rules for 1v1 matches?
The game play rules differ for each 1v1 match that you play. Before a match is played, both members must agree upon the rules in the pre-game comments when sending or accepting a challenge. Any predetermined game play settings that are broken by any player will be considered cheating. If you don't put anything in the pre-game comments and rules, there are considered to be no rules, and anything goes.
How do I post a result when my game is done?
You post the results under Current Tournaments on the My Saloon page by clicking the report button.
How does the site know who won?
At the end of the match each player will report the results back to the site under Current Tournaments on the My Saloon page. Once a result is reported the opposing player has one hour to verify or dispute the posted result, if the opposing player does not verify or dispute the posted results within one hour the results will be verified automatically.
What if my opponent agrees to play a match on the site and does not show or then refuses to play?
There are no forfeit wins on Gamersaloon in 1v1 matches nor is there any reason to claim a win in an unplayed game. If nothing is reported two hours from the moment the match was set up the match will cancel and issue you both a full refund.
What happens if the game gets disconnected?
We know that disconnections happen during online video game play. Since the Service Fee is nonrefundable, GamerSaloon.com strongly encourages gamers to finish their game in the event of a disconnection, by starting a new game, adding the score of the game prior to disconnection to the end of the remaining time played, playing out the remaining time, and recreating the circumstance at the point of disconnection as best as possible. For example if a game disconnects in Madden with a score of 10-3 and the player with 10 points having the ball at his own 23 yard line with six minutes left in the game, send a challenge for either one six minute quarters or two three minute quarters to allow the two minute warning to be a part of the remaining time, at the coin toss have the player with 10 points receive the ball and return it to around the 23 yard line. In an NBA title if the game disconnects with one player up five points and they have the ball with 10 minutes left, play two, five minute quarters with that player winning the tip off. Once the remaining time has been completed exit the match and add the scores together of the two partial matches. Whoever has the most points with the combined matches wins the tournament. If a disconnected game cannot be completed because of power failure, a disc that no longer works, equipment failure, it may result in a forfeiture of remaining time or the match going unresolved depending on the score and time left at the point of disconnection. If a player is losing a tournament match and the game disconnects on their end and if the score at the point of disconnection is deemed substantial enough that playing the remaining time out is unnecessary or that their opponent cannot be held responsible for setting a second time to finish the tournament match it will result in a forfeiture of the remaining time.
Disputes
What happens in a Dispute?
We take every dispute extremely seriously, and investigate each one individually for up to 72 hours. During that time, we use resources we have including web sites that automatically report scores, contact made between the two participants, along with any evidence sent in by the participants of the match to ultimately make the final decision on who won the game or determine if an agreed upon rule was violated. The person rewarded the victory will receive their winnings, and the other person will be reprimanded accordingly based on the nature of the dispute and outcome. The reprimand can include a fine and/or termination, and the player will receive a dispute on their profile for everyone to see. If we are unable to determine the outcome of the game, the money will be refunded to both players, minus the service fee. All Admin decisions are final. If you want your case looked at again, you must be able to provide indisputable evidence.
What if someone cheats during a game?
If an agreed upon rule is violated we would need indisputable evidence to back your claim in order for it to be enforced. We suggest using anything and everything at your disposal to procure the necessary evidence to back a claim including photos, video, or admittance from the other player a rule was broken. Once you have the evidence you will want to either post it in the dispute comments or send it in to us via email at customercare@gamerslaoon.com or disputes@gamersaloon.com. For information regarding how to proceed in a match you wish to dispute refer to the rules section.
What happens to my match if I prove someone was cheating?
If a match is reviewed and a rule is decided to have been broken the worst case scenario is a refund less the Gamersaloon.com service fee. Each match is subject to its own individual review and whether you are refunded or awarded a win is determined based on the rule or rules that were broken, the effect on the outcome, if you were winning or losing when it took place, and when the game was exited relative to when the rule was claimed to have been broken.
What are dispute fines?
Dispute fines are given if it is determined that a claim in a dispute was determined to be an outright false claim.
Tournaments
How do I Join a multiplayer tournament?
You click the Tournament tab, find the tournament you are interested in joining, and click register.
How do I know my multiplayer tournament has started?
Unless a future date is specified as the start time as soon as the tournament fills it will begin right away. You will receive an email informing you of who your round one opponent is as soon as it launches and the match will also show up under Current Tournaments on the My Saloon page.
Once the tournament has begun what do I do?
We have a full tournament walk-through to answer this question, it explains what to do each step of the way.
I did not play my multiplayer tournament match and my opponent was moved on why is that?
Once a round begins you are given 24 hours to post your available time slots, if you do not you automatically concede the match. Once a match is scheduled you can check in 30 minutes prior to the scheduled match time to 45 minutes after. If you do not check in to play during that time you will automatically concede the match. If no time is scheduled to play because none of the times selected by the players involved matched and we are forced to move the tournament on because of time restrictions the player who made themselves more available will be moved on and the other played will automatically concede the match.
Customer Service/Contact Info
How do I contact GamerSaloon.com?
We can be reached several different ways. By clicking on the Support link at the bottom of any page you can view all of the different ways to contact us.
Site Security
Is this site secure?
We take security very seriously at GamerSaloon.com. Our system is protected behind an industrial strength firewall. All sensitive data is transmitted through high-grade 256-bit encryption to protect against interception. All of our financial transactions are handled by PayPal, the leader in secure online payment systems.
